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Solution Providers
We can help solution providers address their market successfully through:
Demand Generation and Content Marketing
Since 2001, ContactBabel has provided up-to-date primary research and insight to UK and US contact centre decision-makers.
Our research is free to download, and is sponsored by solution providers who wish to reach decision-makers in the thousands of companies who read our reports each year.
Sponsors receive branding and advertising within the reports, own-brand versions for their own use and distribution, and details of report downloaders with marketing consent.
Direct Marketing
Solution providers taking a direct route to the UK market can rent all or part of “The UK Contact Centre Directory”.
This database contains details of around 14,000 key UK contact centre personnel at all levels of the organisation, all with email addresses.
Bespoke Consultancy
Driven by our massive primary research programmes, we offer bespoke research and analysis services to contact centre solution providers. These include market education, webinars, market development strategy, white papers, market sizing and customer presentations.
Major contact centre industry players trust ContactBabel to deliver a clear message to their prospects and customers.
Research Plans
Annual Research
US Research Schedule
UK Research Schedule
The Contact Centre AI Series
US AI Series
UK AI Series
Market sizing reports
We also have US and UK industry reports, sizing the market by agent positions and contact centres, split by vertical market and contact centre size band.
UK contact centre
US contact centre
UK contact centre
If you’re looking for a database of UK contact centres and their decision-makers, please download information about the UK Contact Centre Directory from here:
2024 UK and US contact centre markets
The UK Contact Centre Market in 2024
The US Contact Center Market in 2024
