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About This Report
Based on hard data from 400+ UK and US organisations, “The Inner Circle Guide to Fraud Reduction and PCI Compliance” provides an up-to-date understanding of how businesses can meet the threat of telephone fraud head-on, and shows ways in which this can be done cost-effectively while managing CX.
Written for organisations concerned about the growing threat of contact centre fraud and the costs associated with tackling it, “The Inner Circle Guide to Fraud Reduction & PCI Compliance” is an independent analyst report that covers:
- Analysis of the use and effectiveness of 13 payment card fraud solution types
- Methods and costs involved with PCI compliance
- Managing the human element to payment card fraud
- Customer authentication costs and techniques
- The role of voice biometrics and call signalling analysis in customer authentication and verification
- Where do the real fraud threats come from?
UK & US editions.
Free to download.
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In this Report
PCI Compliance & Card Security
- The use of payment cards in the contact centre (by vertical market)
- PCI DSS background
- PCI DSS requirements
- Validating compliance
- The view from the contact centre
- The use of card fraud reduction methods
- The cost of PCI DSS compliance
Customer Identity Verification & Fraud Reduction
- The hidden cost of manual customer authentication
- Security concerns
- The emergence of biometric technologies
- Inhibitors to voice biometrics
- Call signalling analysis
